Refund policy

We hope that you are 100% happy with your purchase, But if you would like to request a return, We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item/items must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return for our US customer, you can contact us at luxorbytb@gmail.com. Customers are responsible for return shipping charges, we’ll send instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.

You can always contact us for any return question at luxorbytb@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or Final Sale Items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not process exchanges, even if it is for the same item in a different color or size. Many items sell out while the requested exchange is returned and processed. We encourage you to return the original merchandise, and then visit our website to purchase the correct item in a new order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please be advised WE DO NOT REFUND THE SHIPPING COST, only the product price. Please remember it can take some time for your bank or credit card company to process and post the refund too.